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© 2026 Baanka · Invite only · Not a bank
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Baanka is a coordination and record-keeping platform for community savings circles. It is not a bank, does not hold funds, and does not provide FSCS protection.
Support

How can we help?

Search the help centre, browse common topics, or contact us directly.

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Popular: invite codes · swap requests · payouts · privacy
Popular topics

Common questions, answered.

Join a group

Find a circle and request to join

Contributions & receipts

Pay on time and keep receipts

Payouts & acknowledgements

See your payout and confirm it

Swap requests

Request or respond to a swap

Limits & policies

Understand the two-group limit

Getting startedPayments & payoutsSwapsLimits & policiesContact support →
Getting started

Go to Browse groups, choose a group, and select Join. Your request goes to the organiser for review.

Still need help?

If you are an organiser, you can create a group and set the contribution, capacity, and start date in minutes.

Still need help?
Payments & payouts

Open your group and select Make contribution. Once it is posted, you will see a receipt.

Still need help?

Payouts follow the schedule. When you receive one, acknowledge it in the app.

Still need help?
Swaps

Members can request a payout swap. The organiser reviews and approves or declines it.

Still need help?
Limits & policies

To protect members, you can be active in up to two groups. If you need more, request an exception.

Still need help?

Member details are hidden from other members. Organisers only see what they need to run the group.

Still need help?
Contact support

Can't find what you need?

We typically reply within 1 to 2 business days.

If you are reporting a technical issue, go to /support?type=issue to include diagnostic information with your report.

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Diagnostics

Recent errors recorded on this device. Share with support to help reproduce the issue. Nothing is sent automatically.

No recent errors recorded.